Frequently asked questions
Answers to your questions
We believe clear, respectful information helps people feel safer and more informed when exploring recovery support.
How do I start the admissions process?
You can call our 24/7 Admissions Support line or message us on WhatsApp. Our counselors will confidentially guide you through the initial assessment and scheduling.
Are all patient details kept confidential?
Yes, absolutely. We strictly adhere to privacy laws. All medical records, treatments, and personal information are kept 100% confidential.
How long is the typical treatment program?
Most residential programs last between 30 to 90 days. However, our clinical team will recommend a tailored timeline based on the patient's individual needs and progress.
Do you offer a supervised detox?
Yes, we provide 24-hour medically supervised detoxification to ensure the withdrawal process is as safe and comfortable as possible.
Are family visits allowed during treatment?
Yes, but only after an initial stabilization period. Once cleared by the clinical team, family visits and family therapy sessions are highly encouraged to support recovery.
Can patients keep their cell phones?
No, personal electronic devices are not permitted during primary treatment to minimize distractions. Facility phones are provided for scheduled calls with approved family members.
What kind of support is provided after discharge?
We provide a comprehensive Aftercare Plan for every patient, which includes outpatient therapy, support group referrals, and continuous follow-ups to prevent relapse.